FAQ

In-store pickup allows you to purchase items online and pick them up at a selected store location.

No, this service is free of charge.

Orders are typically ready within 1–24 hours, during store hours.

No. Once your order is ready, you will receive a “Ready for Pickup” notification via email. Please wait for this notification before picking up your order.

You will be notified, and a refund will be issued for the unavailable item.

Please bring your confirmation email when you come to collect your order.

Yes, but they will need to provide the Order Confirmation email and a photo of a valid ID of the person who placed the other.

The store will hold the order for 4 days.

No, orders cannot be modified once submitted. Please contact us by email at customerservice@lafavorita.com or call us at 1-833-877-5242.

Please contact us by email at customerservice@lafavorita.com or call us at 1-833-877-5242.

Yes, once processed, returns can be made in-store following the standard return policy.

Your order may be canceled and refunded after the holding period.

You earn 1 point for every $1 spent.

Yes, points expire 1 year from the date of the transaction in which they were earned.

We are currently developing a new digital dashboard that will allow you to track your points and available awards in real-time. Stay tuned for this update!

Inner Circle...

You will earn a $50 Award for every 500 points accumulated.

Awards are valid for 60 days from the date they are issued.

Awards can be redeemed on a minimum purchase of $125 . They apply only to regular priced merchandise and cannot be combined with other discounts or promotions.

At this time, awards can only be redeemed in-store. Please note that you must present a valid ID to verify account ownership at the time of redemption . We are working hard to integrate loyalty redemptions into our online checkout process soon.

If a refund is processed for a purchase where an award was used, the award will be forfeited . Additionally, once an award is applied to a transaction, it is consumed in its entirety.

During your birthday month, you receive 20% off regular priced items. The birthday discount is limited to one use per customer and cannot be combined with other promotions . It does not apply to the following brands: Adidas, Asics, Golden Goose, New Balance, and VEJA .

Order statuses are visible on your account dashboard. If you're encountering problems accessing your account or viewing the status of your order, please contact us by email at customerservice@lafavorita.com or call us at 1-833-877-5242.

Order statuses are visible on your account dashboard. If you're encountering problems accessing your account or viewing the status of your order, please contact us by email at customerservice@lafavorita.com or call us at 1-833-877-5242.

In some ocassions, the high demand can cause some of our products to sell out. If we are not able to ship an item from your order, we will send you an email notification.

We process and ship our orders as quickly as possible. You will receive your package 2-7 business days after being processed.

Once the order gets processed and fulfilled, you will receive an email or sms notification with the shipping confirmation and tracking number.

Shipment statuses can be verified with the tracking number provided on the shipping notification. If the package appears as delivered, please check the sipping address provided is correct. Make sure the package was delivered in your mailbox, residence's sorroundings, or front desk/security area, if applicable. If your order is not found, please contact us by email at customerservice@lafavorita.com or call us at 1-833-877-5242 so that we may assist you.

If your order is still being processed and has not yet been fulfilled, please contact us by email at customerservice@lafavorita.com or call us at 1-833-877-5242 so that we may change the shipping address.

For physical addresses, we use FedEx International Economy (2 business days), and for postal addresses, we use USPS Priority (2 business days).

Yes, we ship to Puerto Rico and the United States. Currently, we do not offer shipping to other countries.

For orders under $100, shipping to Puerto Rico, there is a cost of $9.00. If the order is being shipped to the United States, there is a cost of $11.00.

Customers have 30 days to request a return or exchange. You may visit one of our stores or fill out a return request form on our website. You can find more details on our Return Policy.

Yes, you may return or exchange at any of our physical stores. Customers have up to 30 days to process any type of exchange or refund.

Novus Online, 655 Calle Cubitas, Guaynabo, PR, 00969