Shipping, Delivery & In-Store Pickup Policy

In-Store Pickup

We offer In-Store Pickup as a convenient alternative to shipping. This option allows you to purchase online and pick up your order at a selected store location.

Processing Time

In-Store Pickup orders are processed within 0 to 24 hours during store business hours. Orders placed outside of business hours will be processed on the next business day. You will receive a "Ready for Pickup" email notification once your order is available — please wait for this confirmation before visiting the store.

Pickup Requirements

If you are the person who placed the order, you must present your order confirmation email (digital or printed). If someone else is picking up on your behalf, they will need to present:

The order confirmation email
A photo of the valid ID of the person who placed the order

Pickup Timeframe

Orders will be held for 4 days from the time the "Ready for Pickup" notification is sent. If the order is not picked up within this timeframe, it will be canceled and a full refund will be issued to the original payment method.

Shipping

Free Shipping

On all orders of $125.00 or more, shipping to Puerto Rico and the United States. Calculated on your merchandise subtotal after discounts and before taxes.

La Favorita online orders are fulfilled from our central warehouse. Once your order is placed, the item is transferred from the carrying store location to our fulfillment center, where it is picked, packed, and prepared for shipment. Depending on the origin store's location, this transfer may add 1 to 2 business days to your processing time.

Based on recent fulfillment data, our average time from order placement to shipment is approximately 3 business days. This is an estimate and may vary with order volume, product location, and season. Our fulfillment center operates Monday through Friday — orders placed on weekends or public holidays begin processing on the next business day.

For all shipping and delivery estimates, business days are Monday through Friday, excluding public holidays.

Shipping Rates

Destination	Orders under $125.00	Orders $125.00+
Puerto Rico	$12.00 flat rate (FedEx or USPS)	Free
United States	FedEx & USPS calculated at checkout	Free

Available carriers and service options are displayed at checkout. The exact cost is confirmed before you complete your purchase.

Shipping Methods & Delivery Times

FedEx International Economy United States

Estimated handling time of 2 to 7 business days. Estimated delivery of 2 to 6 business days after shipment. Shipping time is not included in handling time.

FedEx International Priority United States

Estimated handling time of 2 to 3 business days. Estimated delivery of 1 to 4 business days after shipment. Shipping time is not included in handling time.

USPS Ground Advantage Puerto Rico & United States, including P.O. Boxes

Estimated handling time of 2 to 7 business days. Estimated delivery of 2 to 5 business days after shipment. Shipping time is not included in handling time.

USPS Priority Mail Puerto Rico & United States, including P.O. Boxes

Estimated handling time of 2 to 3 business days. Estimated delivery of 1 to 3 business days after shipment. Shipping time is not included in handling time.

All handling and delivery times are estimates and are not guaranteed. Once your order leaves our fulfillment center, delivery is managed by the carrier. We are not responsible for delays caused by the carrier, weather, customs, or other circumstances beyond our control.

Address Accuracy & Claims

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address. If a package is returned to us as undeliverable, we will contact you to arrange reshipment — additional shipping charges may apply.

Lost, Stolen, or Damaged Packages

If your order arrives damaged, keep the original packaging and contact us with photos of the item and packaging. If tracking shows your order as delivered but you have not received it, check around your delivery location first, then contact us.

Please reach out to us before contacting the carrier — we will help you file and coordinate the claim on your behalf. All claims must be submitted within 15 days of the order date.

Taxes & Duties

Applicable sales tax is calculated and shown at checkout before purchase. Shipments to Puerto Rico and the United States are within U.S. customs territory and are not subject to additional customs duties or import fees.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We are unable to modify or cancel an order once it has entered processing or has shipped.

Order Tracking

Once your order ships, you will receive an email confirmation with a tracking number. Track your order via FedEx or USPS.

If you have experienced any problems with your order, our team is here to help. Call 1-833-877-5242 Monday through Friday, 9am to 6pm AST. Our friendly service specialists will be glad to answer any questions you might have about your order or our merchandise.

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